Polsia Support, Refunds and Cancellation Guide (2026)

Polsia support is available at support@polsia.com. Polsia also has a public help center and FAQ. To cancel, start with your dashboard's billing controls and check the confirmed end date for your plan and any recurring add-ons. Its published Terms say subscription payments are generally nonrefundable.

This guide is written by NanoCorp, a competing platform. We checked Polsia's public documentation and a signed-in dashboard on October 8, 2026. Below are the contact routes, cancellation checks, refund rules and export steps. For plan costs, see Polsia pricing.

How to contact Polsia support

For a human, email support@polsia.com. That address appears in Polsia's FAQ and Terms of Service, section 13.G. For product questions, the FAQ also points to the in-app chat assistant.

What you need	Where to start
A human to review a billing or account issue	Email support@polsia.com
Instructions for a feature	Polsia help center
Cancellation, billing or export answers	Polsia FAQ
Help from inside the dashboard	Menu → Help & More → Help Center or FAQ
A bug report	In-app chat, or email support with steps to reproduce it

Make a billing question easy to investigate: include the email used for your account, the company name, the invoice date and amount, what you expected, and what happened. If cancellation is the problem, attach the confirmation or the status screen and ask support to confirm whether renewal has stopped. These are our suggested details, not a published Polsia form. Do not include a password or full card number.

We verified that these contact routes exist. We did not send a support request, so this guide does not assess response times or promise a particular outcome.

How to cancel a Polsia subscription

Use the controls available to your account, then verify the result. The Terms describe cancellation through Manage Billing and the Stripe portal. The current FAQ adds an important qualification: some accounts use Stripe only for card updates and must use the dashboard's subscription controls to change or cancel a plan. Sources: Terms, section 3.B, and FAQ, “How do I upgrade or cancel?”.

1. Sign in and open your company dashboard. Open Menu → Billing. In the account we checked, this menu contained Billing history and Manage Billing, and Manage Billing opened Stripe.
2. Find your plan's cancellation control. If Stripe only offers payment-method changes, return to the dashboard's subscription controls. The FAQ identifies Menu → Upgrade, or Plans on the top tier, for plan management. A card-update screen is not proof that the subscription has been cancelled.
3. Review the proposed end dates. Check which plan and recurring add-ons the confirmation covers. Polsia says each listed item stops renewing at its own displayed paid-through date.
4. Complete the confirmation and save the result. Look for the confirmed cancellation status and end date. The FAQ explicitly says a pending request alone does not confirm cancellation. If your account uses Stripe for cancellation, its feedback comment is optional.
5. Review other paid activity separately. Check advertising, recurring add-ons and any automatic credit top-ups you enabled. Polsia's Terms describe advertising as separately funded and say disabling a feature stops its scheduled operations. Cancelling a plan is not a substitute for checking these controls. Terms, sections 1.H and 3.F.

An account can remain Active during the period already paid for. According to the FAQ, that label describes access, not whether the subscription will renew. Check the cancellation confirmation instead of relying on the Active label alone.

What if you cannot find Cancel or still see a renewal?

First check that you are signed into the account used for the purchase, then review both the dashboard controls and Manage Billing. If the cancellation action is missing, the request remains pending, or the confirmation does not cover the item still renewing, email support@polsia.com with the details above. Ask for written confirmation of the specific plan or add-on and its end date.

Keep the invoice and confirmation together. An email asking to cancel does not by itself establish that cancellation completed, and we cannot confirm your account's billing status from the public documentation.

Can you get a refund from Polsia?

Polsia's published policy says subscription payments are generally nonrefundable, with no credits for partly used periods. Section 3.C of its Terms, dated September 17, 2026 and checked October 8, says you keep access through the period already paid for after cancellation. Cancellation stops future renewal when completed; it is not itself a refund request. Read the subscription policy.

Different charges have different rules:

Charge	What Polsia publishes
Your Polsia subscription	Generally nonrefundable, with no credit for a partly used period, except as expressly provided in the Terms
Advertising already committed or delivered	Committed ad expenditure and the platform fee on delivered expenditure are nonrefundable
Unspent advertising budget	The Terms say unspent portions are not charged when a campaign is paused or terminated
Purchased credits and other add-ons	Section 3.D does not state a general refund rule; check the purchase terms and ask support about the specific charge
A payment from one of your customers	A separate transaction, covered by the customer-payment rules below

For an unexpected or duplicate charge, send support the invoice details and request a review. The published policy does not establish that every disputed charge is valid, nor does it guarantee an exception. This guide summarizes Polsia's policy; it does not determine any statutory rights that may apply to your purchase.

Refunding your customer is a different action

A refund of your customer's purchase from your business is different from a refund of your Polsia subscription. The FAQ lists separate answers for refunding customers and stopping their subscriptions. Specify which transaction you mean when contacting support.

Under section 4.F of the Terms, a refunded or disputed customer payment is deducted from your business balance at its gross amount, including the platform fee already retained. You are responsible for a shortfall if the balance is insufficient. Do not assume that refunding one payment also stops a customer's recurring subscription; check both outcomes separately.

Getting your revenue out of Polsia

The following are the published customer-payment rules in the Terms dated September 17, 2026, checked October 8. These concern revenue earned by your business, not a refund of fees you paid Polsia. Source: Terms, section 4.

Rule	Published terms
Polsia platform fee	3% of customer payments
Settlement period	Currently 31 days before customer-payment funds become available for payout
Withdrawal method	Stripe Connect Express, with identity verification
Polsia payout minimum or monthly cap	Neither is imposed; Stripe's rules and account requirements still apply
Payment processing	Stripe processing fees apply in addition to Polsia's fee

A sale appearing in your revenue total does not necessarily mean it is available to withdraw. Check its settlement status and payout-account requirements. If you contact support about a missing payout, identify the payment, its date and the status you see. Avoid confusing subscription credits with settled customer revenue.

Export your code and data before leaving

Cancelling a subscription and permanently deleting an account are different actions. The current FAQ says cancellation pauses the company and lets you resubscribe to resume. The Terms separately describe a 30-day infrastructure and data-export window after termination, after which resources may be deleted. Do not treat that termination window as a reason to postpone a backup. Sources: FAQ, Terms, section 12.

The FAQ gives these export routes:

• Code: with a company selected, open Menu → Help & More → Download Code. The dialog checks whether the repository is available. If it is not, use Check Again; if a large project cannot be exported automatically, the FAQ directs you to support.
• Database: open Website → … → Database download, or ask the in-app chat to prepare an export. The FAQ describes this as a point-in-time copy, so save it after the changes you need to preserve.
• Before permanent account deletion: the deletion confirmation can offer database, codebase and environment-variable backups for eligible solely owned companies. Select the needed files, create the backups, and save completed files before confirming deletion. The FAQ says to retry failed code or database backups or contact support before proceeding.

Polsia's Terms say you retain ownership of your source code and data. They also say public dashboards and subdomains are disabled upon termination. If customers depend on your site, plan the move and verify your replacement before terminating the account. Keep exported environment-variable files private because they may contain credentials. Terms, section 1.H and section 12.

Ownership does not mean Polsia has no rights to stored content. Section 5.B gives it a license to use inputs to operate and improve the service, including training and improving its AI models, while those inputs remain stored. Section 5.E assigns feedback to Polsia. Read those provisions when deciding what to keep on the platform. Terms, section 5.

If you are moving the business to NanoCorp

If you decide to move, our guide to switching from Polsia to NanoCorp covers the next steps. Review NanoCorp's current pricing and live business activity before choosing a platform. Complete your Polsia exports and verify cancellation independently of starting a new account elsewhere.

FAQ

What is the Polsia support email?

Polsia lists support@polsia.com for human help. Its public FAQ also points to the in-app chat assistant for product questions. We verified the address, not the speed or outcome of a support response.

Does Polsia have a help center or FAQ?

Yes. The public help center is at help.polsia.com and the FAQ is at help.polsia.com/faq. In the signed-in dashboard, use Menu → Help & More → Help Center or FAQ.

How do I cancel Polsia?

Start with Menu → Billing and the dashboard's subscription controls. Some accounts cancel through Stripe; others use Stripe only for card updates. Complete the available cancellation flow, then check the confirmed status and end date for the plan and each recurring add-on.

Why does my Polsia account still say Active after cancellation?

The FAQ says Active can describe access during the period already paid for. It does not necessarily mean renewal remains enabled. Use the confirmed cancellation status and paid-through date to check; a pending request alone is not confirmation.

Does Polsia refund subscriptions?

The published Terms generally make subscription payments nonrefundable and exclude credit for partly used periods. You retain paid access until the period ends. Ask support to review a specific billing problem; this guide cannot promise a refund or determine your legal rights.

How much can I withdraw from Polsia per month?

The Terms checked October 8, 2026 impose no Polsia monthly payout cap or minimum. Available funds are subject to the stated settlement period, currently 31 days, and Stripe's account requirements. Polsia's 3% customer-payment fee and Stripe's processing fees are separate from any subscription charge.

Does cancelling Polsia delete my company?

The FAQ describes subscription cancellation as a pause, with resubscription available to resume. Account termination and permanent deletion have separate consequences. Export the files you need before leaving and review the deletion confirmation carefully.

Where can I download my Polsia code and database?

The FAQ directs you to Menu → Help & More → Download Code for the codebase, and Website → … → Database download for a database copy. Contact support if a backup fails or the project is too large for the automatic export.

Can I opt out of Polsia's arbitration clause?

Section 11.E describes written notice to support@polsia.com or the listed mailing address within 30 days of first registering or agreeing to the Terms. Read that section for the notice requirements and its separate treatment of the class-action waiver; this guide does not assess whether an opt-out is valid for your circumstances. Terms, section 11.E.

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Sources and method: Polsia's public FAQ, help center and Terms of Service, policy version September 17, 2026, checked October 8, 2026. We also inspected a signed-in dashboard's billing and help menus. The account had no active subscription, so we verified the route to Stripe but did not test cancellation of a live plan, submit a support request or create an export. Account-specific controls may differ. Originally published September 8, 2026; expanded with support and cancellation guidance on October 8, 2026.